Patient-Centered Approach to Care

As a health care provider, you play a vital role in every aspect of the delivery process through a dynamic and complex system of departments and disciplines requiring unique skills and services in multiple settings. Members of the team complement each other amid the day-to-day demands of health care delivery. This interrelated system of providers and services is at the heart of patient-centered care. In the following scenario, you will learn the value of interdisciplinary collaboration to ensure that patients are always at the center of the care they receive.

Critical Decision Making for Providers

Each day you will encounter opportunities for decision making that work to either improve or hinder patient care. In the following scenario, you will learn approaches to communicate effectively, exercise skills of accountability, and recognize the value of your individual contributions on patient outcomes. Consider what choices you might make in light of your unique role within an interdisciplinary team.

Health Care Accounting and Billing

Here you will explore the fundamental principles of finance, accounting, and budgeting in the health care industry. Financial measurements and data analytics for managing cost and productivity are emphasized in this media.

Leadership in Health Care

Here you will explore the manager's role in relation to motivating teams and developing strategies for improving operational workflow and efficiencies. Effective communication, collaboration, negotiation, conflict resolution, and decision making are emphasized in this media.

Operations and Risk Management in Health Care

Each day, while delivering health care services, you will encounter opportunities for decision making that contribute to providing a safe environment. In the following scenarios, you will practice approaches to mitigate risk. Consider what choices you might make, in light of different health care entities, that provide operational guidelines for health care.

Health Care Administration and Management

Here you will explore the application of human resources, with particular focus on resource decision making in health care environments.